Contact Us
We would love to hear from you. Whether it is a pre-sales question, an order issue or a partnership enquiry, here is how to reach us.
Customer service channels
| For | Contact |
|---|---|
| Orders, returns, product questions | info@melece.com |
| Customer service phone | +86 139 2505 3178 |
| Support email | info@melece.com |
Hours
Monday to Friday, 9:00–18:00 (GMT+8, Beijing time). Messages received at weekends and on public holidays are handled first on the next business day.
Response time
We usually reply within one business day, and within 1–2 business days for return requests. Peak seasons and major sales may add a little delay — thank you for your patience, and please do not submit the same request twice.
To help us solve it faster, include
- Order issues: order number, the email used to order, and a description of the problem;
- Quality issues: photos of the item (full view plus detail) and when you bought it;
- Delivery issues: order number, tracking number and the current tracking status.
Other enquiries
- Wholesale and distribution: please mark your subject "Wholesale";
- Media and brand partnerships: please mark your subject "PR";
- Privacy and data requests: please mark your subject "Privacy Request" — see our Privacy Policy.
Looking for a quick answer? Try the FAQ, Shipping & Delivery or Returns & Refunds.