Shipping & Delivery
Last updated: September 19, 2026 · Effective: September 19, 2026
Once your order is confirmed, we normally pick, inspect and dispatch it within 1–3 business days. You will receive a shipping notification email with your tracking number as soon as it leaves our warehouse.
Delivery method and overall timing
We ship using international logistics. Parcels leave our warehouse in mainland China (Guangdong), travel on a cross-border line-haul, and are delivered by a local carrier in the destination country or region. For international orders the overall reference time is about 7–15 business days from dispatch, excluding order processing. The exact arrival date depends on the carrier's actual delivery progress; public holidays, peak sale periods and random customs inspections can all extend it.
We currently offer standard international shipping only — there is no express or next-day service.
Rates and estimated delivery time
Shipping is calculated from the destination and the number of items. Our configured standard international rates are:
| Destination | Base rate | Per extra item | Estimated time | Free shipping over |
|---|---|---|---|---|
| China Mainland | Free | — | 3–5 business days | — |
| Hong Kong, China / Macao, China / Taiwan, China | $15 | +$5 each | 5–7 business days | $100 |
| Europe / UK | $25 | +$10 each | 10–15 business days | $200 |
These figures are general estimates and exclude public holidays. The final shipping charge and whether your order qualifies for free shipping are always calculated and shown at checkout for your actual delivery address.
If your destination is not listed above, please email info@melece.com or see Contact Us first so we can confirm we can ship to you before you place the order.
Where we ship from and cut-off times
- All parcels are dispatched from our warehouse in mainland China (Guangdong).
- Orders confirmed before 15:00 Beijing time on a business day normally enter picking the same day; later orders roll to the next business day.
- Weekends and public holidays are not business days, and orders placed then roll forward.
Where we deliver
We ship to most countries and regions. The destinations in the table above have standard rates configured; for a destination that is not listed, please check with us first about availability and a quote.
- We cannot deliver to restricted addresses as defined by carriers (for example some military addresses and PO boxes).
- If you use a third-party forwarding warehouse, the risk and cost of the onward leg are yours; we are responsible only for delivering to that forwarding address.
Multiple delivery addresses
One order can have only one delivery address. To ship to different addresses, please place separate orders.
Duties and import taxes
Cross-border parcels may be subject to customs duty or import VAT charged by the destination country. Such charges are payable by the recipient and are not included in the item price or shipping fee you pay us. Thresholds and rates differ by country — we recommend checking with your local customs authority.
If a parcel is returned or destroyed because duty was not paid or you did not complete customs clearance in time, the resulting costs may be deducted from your refund.
Tracking
Your shipping email contains the tracking number and a lookup link. It is normal for a cross-border parcel to show no updates for a long stretch around customs. If tracking has not updated for more than 5 business days, send us your order number and we will open an enquiry with the carrier.
Address accuracy
Please make sure the recipient name, phone number, full address and postal code are complete and correct, and write the address in Latin characters so the destination carrier can read it. If a parcel is returned or lost because the address was wrong or the phone was unreachable, the cost of reshipping is borne by the customer. If you notice a mistake after ordering, contact us as soon as possible — once dispatched, any address change depends on the carrier's rules.
Delivery, loss and damage
- Please check the outer packaging on delivery. If the box is clearly damaged or has been opened, you may refuse it and contact us immediately.
- If tracking shows delivered but you have not received the parcel, tell us within 7 days and we will help investigate with the carrier.
- If contents arrive damaged or missing, send us photos of the outer box and the contents within 7 days of delivery and we will handle it under our Returns & Refunds policy.
- Public holidays, peak sale periods and random customs inspections can all cause delays. Thank you for your patience.
Undeliverable, refused and returned parcels
A parcel may be returned to our warehouse when:
- the address or phone number is wrong and the recipient cannot be reached after several attempts;
- the recipient refuses delivery, or refuses to pay destination duty or taxes;
- customs clearance is not completed within the deadline set by the carrier or customs.
Once a returned parcel reaches us and is inspected, we will confirm with you how to proceed (reship or refund). Reshipping requires the shipping fee to be paid again; if you choose a refund, the shipping costs actually incurred both ways will be deducted.
Prohibited and restricted items
Because of air-transport and customs rules, we cannot carry: lithium batteries and battery-powered products beyond carrier limits, flammable, explosive or corrosive liquids, controlled knives and weapons, live plants and animals, and anything the destination country prohibits importing. If your order contains such an item we will cancel it and refund you in full.
Our dispatch commitment
- We undertake to dispatch your order within 1–3 business days of confirmation (pre-sale and made-to-order items excepted — their product pages state otherwise).
- If we cannot dispatch within that time (for example because of a stock issue or an address problem), we will tell you proactively, and you may choose to wait, swap the item, or cancel the order for a full refund.
- For the EU and UK: unless otherwise agreed, we will deliver within 30 days of your order at the latest — the timeframe we actually promise is faster than that.
- The estimates on this page are general and are not an absolute guarantee of a delivery date, but they never fall below the minimum your local law requires of a trader.
Contact us
For any question about this page or your parcel, email info@melece.com or see Contact Us. After-sales and refund rules are in Returns & Refunds.